Get Help

Contact us

Email gm@hologram.xyz and we will get back to you as quickly as we can. Include the email address you signed up with and, for a question about a specific trade or transfer, the approximate time it happened — never share your one-time sign-in codes with anyone, including us.

Common questions

• I can’t sign in. Sign-in codes are delivered to your email or phone and expire quickly — request a fresh one. If the address you signed up with is no longer accessible, contact us from another address and we will verify you.
• My deposit hasn’t arrived. Deposits are USDC on Base and are credited after the network confirms them, usually within a few minutes. Sending any other token or network than the ones shown on your deposit screen can result in permanent loss.
• A trade or withdrawal looks stuck. Busy networks can delay settlement. The app shows each step’s live status; if something has been pending for more than an hour, email us with the approximate time.
• How do I delete my account? In the app, go to Settings → Privacy & account → Delete your account. Withdraw your balance first — records required by law and transactions already on public blockchains cannot be erased.
• How is my data handled? See the Privacy Policy. Analytics in the app is optional and controlled under Privacy & account.

Security

Heist never asks for private keys, recovery phrases, or your one-time sign-in codes — by email, phone, social media, or anywhere else. If someone claiming to be Heist asks for them, it is a scam; please report it to gm@hologram.xyz.